Shipping policy

At Comfy Creations, we aim to provide fast, safe, and reliable delivery for all our customers. Please read the details below regarding shipping options, timelines, and costs.

1. Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or UK public holidays.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Option Estimated Delivery Time Notes
Standard UK Shipping 3-5 business days Tracked delivery
Express UK Shipping 1-2 business days Additional cost applies
International Shipping 7-21 business days Customs and local delivery may vary

Delivery times are estimates and may be affected by weather, holidays, or carrier delays.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on weight, size, and destination.

  • Free Standard UK Shipping is available for orders over £499.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor your delivery status.

5. Damages & Lost Packages

  • Please inspect your order upon delivery.

  • If your order is damaged or lost during shipping, contact us immediately at comfycreations.store@gmail.com.

  • We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

6. International Customs & Duties

  • For orders outside the UK, customers are responsible for any customs fees, taxes, or import duties.

  • Delivery times may vary due to customs clearance procedures.

7. Contact Us

For any questions regarding shipping, please contact us:
📧 comfycreations.store@gmail.com
📍 Nelson